Dec 21, 2021
Julie Littlechild is the Founder and CEO of Absolute Engagement, a company that helps financial advisors and financial advisory firms use client feedback to drive engagement and growth. Julie is committed to leading Absolute Engagement’s research and insights to help financial advisors create a differentiated client experience. She has been twice recognized as one of the 25 Most Influential People in Financial Planning. In addition to her role at Absolute Engagement, Julie is the co-host of the Becoming Referable podcast and the author of The Pursuit of Absolute Engagement.
Julie joins me today to discuss the value of collecting client feedback. She highlights the relationship between client engagement and business growth, and describes how financial advisors can use feedback from their clients to improve their businesses. She also reveals the leading reasons clients don’t make introductions for financial advisors and shares her advice on encouraging clients to make business referrals.
“Helping clients understand the problems we solve using words that they use becomes the storytelling piece that fuels their willingness to refer.” - Julie Littlechild
This week on The Model FA Podcast:
Our Favorite Quotes:
Connect with Julie Littlechild:
About the Model FA Podcast
The Model FA podcast is a show for fiduciary financial advisors. In each episode, our host David DeCelle sits down with industry experts, strategic thinkers, and advisors to explore what it takes to build a successful practice — and have an abundant life in the process. We believe in continuous learning, tactical advice, and strategies that work — no “gotchas” or BS. Join us to hear stories from successful financial advisors, get actionable ideas from experts, and re-discover your drive to build the practice of your dreams.
Did you like this conversation? Then leave us a rating and a review in whatever podcast player you use. We would love your feedback, and your ratings help us reach more advisors with ideas for growing their practices, attracting great clients, and achieving a better quality of life. While you are there, feel free to share your ideas about future podcast guests or topics you’d love to see covered.
President of Model FA, David DeCelle
If you like this podcast, you will love our community! Join the Model FA Community on Facebook to connect with like-minded advisors and share the day-to-day challenges and wins of running a growing financial services firm.